What is
?
TPOS is a practical operating model built for tech partners, by tech partners. It spans ten core operating areas and tests your maturity across 1,200 detailed checkpoints. The result is clear guidance on exactly what to do next to move up a level.
- Map your current state across the ten areas
- Identify gaps and prioritise the next best actions
- Access level‑specific guides, workflows, roles & meeting rhythms
Identify where to act first
1. Business Strategy & Planning
Define your strategic direction, set long-term goals and align operations to achieve sustainable growth. Define how your business measures performance and how to adapt to change and opportunity.
2. Organisational Design, People & HR
Structure your business to support your people and performance. Establish organisational structure, role clarity, HR processes and ways to build a culture that fosters performance, engagement, development and operational excellence.
3. Finance, Commercials & Administration
Manage financial and administrative operations with precision. Track revenue, control costs, streamline billing and ensure decisions are backed by robust systems and controls.
4. Solution Productisation
Package and deliver services consistently and at scale. Define offerings, set pricing, document processes and maintain solutions that meet client needs while supporting business growth.
5. Go-To-Market & Demand Generation
Position your business effectively and generate demand for your solutions. Align marketing and sales messaging, attract the right clients and communicate your value clearly to drive engagement.
6. Client Experience & Success
Build long-term, successful client relationships. Deliver measurable value, gather feedback and enable clients to achieve their goals with support and confidence.
7. Advisory, Governance, Risk & Compliance
Provide strategic guidance while managing risk and compliance. Implement governance frameworks and risk management, develop policies in line with regulatory obligations and operate responsibly across client engagements.
8. Project & Change Services
Plan and execute projects and change initiatives successfully. Scope work effectively, allocate resources, track progress and review outcomes to support the success of internal and client-facing initiatives.
9. Scalable Centralised Services
Deliver client services efficiently and consistently. Use systems, automation, and standardised processes to manage infrastructure, security, and service delivery at scale.
10. End User Enablement & Support
Empower your end users through onboarding, training, and communication. Provide self-service options and responsive support that improves users’ confidence, productivity and satisfaction.
How the Tech Partner
Operating System Works
The TPOS™ provides you with a practical, step-by-step approach to identify strengths and gaps, take action with confidence, and accelerate growth. Designed for tech partners by tech partners, it removes the guesswork and guides you toward measurable progress and higher operational maturity.
Results that speak volumes...
Channel Guru
Joel Ramirez
Channel Guru
James Davis
Channel Guru
Nick Beaugeard
Channel Guru
Find clarity, and grow with confidence.
As a former reseller, services provider, and distributor, I know the sleepless nights, the pressure to grow, and the constant pivoting many tech partners face. For too long, we’ve lacked access to coaches and mentors who truly understand our world. Channel Guru changes that by making real industry experts accessible and ready to help you navigate change, find clarity, and grow with confidence.
Joel Ramirez
Channel Guru
The Technology Services Industry is disjointed and not at all cohesive, and as the market landscape dramatically evolves and we evolve into Technology Solutions Partners there are very limited places we can come together across different business models to collaborate and grow together to meet the needs of our modern clients. I believe what is getting built at Channel Guru it will be the agnostic community of choice for Technology Solutions Partners to join, to not only get modern thought leadership and pragmatic knowledge to transform and mature our practices, but to build connections and build relationship with different TSPs that will grow our businesses through partnerships like never before.
James Davis
Channel Guru
For so long, access to the best talent in the channel has been the domain of the major players. Brad's groundbreaking idea now gives anyone, big or small, access to super powers that will elevate our whole industry.
Nick Beaugeard
Try our free assessment to discover growth opportunities
Experience the benefits before investing. Our free starter assessment helps you quickly understand how your business is performing. Benchmark against industry standards and get actionable insights to improve your processes and profitability, and set your solutions up for scalable success.
Why tech businesses choose the Tech Partner Operating System
TPOS™ delivers a curated, operationally focused experience for tech partners to help you save time and gain clarity – while evolving with your business.
Creates clarity
Spot your biggest growth opportunities without the guesswork. TPOS provides clear guidance on what to focus on next, so you can take confident action.
More than a peer group
Forget cliques and closed-door conversations. Instead of talk without action, you'll gain clear pathways to improve performance and scale with confidence.
Skip the trial-and-error
Follow proven pathways and level-specific playbooks, workflows and frameworks. Avoid costly missteps and accelerate your progress.
Curated, operationally focused
Access tools, guides and frameworks tailored to your maturity level from a library that is frequently updated. Every resource is designed to help you improve efficiency, scale solutions and drive measurable results.
Evolving journey
Every time you progress through and retake assessments, you’ll be able to track your progress and unlock additional resources that keep pace with your growth.
Frequently asked questions
How can TPOS™ help me scale my business faster?
TPOS™ removes the trial-and-error from achieving growth by giving you a clear roadmap of key areas to focus. It benchmarks your maturity and connects you with proven frameworks, playbooks and resources. That means you can spend less time on guesswork and more time executing actions that drive scale.
Is the platform suitable for small or mid-sized tech partners?
TPOS™ is designed for businesses of all sizes and maturity levels, from lean teams looking to improve efficiency, to established partners motivated to optimise and scale. It’s an adaptable model that meets you where you’re at and can show you clear steps to progress.
Is it worthwhile completing the free assessment before signing on?
The free assessment is a low-risk way for you to understand the value of TPOS™ in action. It provides a snapshot of your current performance, benchmarks you against peers and shows where opportunities lie. You’ll be able to get to know the platform while uncovering real, actionable insights for your business.
How long does it take to complete the free assessment?
Most tech partners typically complete the assessment in just 5 minutes. This assessment is designed to be straightforward but thorough, and provide you with meaningful results without disrupting your day-to-day work.
How are my results benchmarked against other businesses?
Your responses are compared against industry standards and anonymised data from other partners who have taken the assessment. This gives you a clear picture of how you’re performing relative to your peers, and where you have room to grow.
Can I track my progress over time within TPOS™?
Yes. As you revisit the assessments and implement changes, the platform tracks your improvements across each category. You’ll see your maturity evolving over time and be able to identify key areas to focus next to continue improving.
How is TPOS™ different from peer groups and other industry online libraries?
While peer groups can offer value, Channel Guru’s TPOS™ aims to offer a more curated, operationally focused, and community-driven experience, delivering a structured operating model with practical guides, playbooks and workflows. It’s built specifically for tech partners by industry experts to give you clarity, accountability and step-by-step guidance.
What kind of support is available if I need help using TPOS™?
You’ll have access to clear resources and guidance within the platform, plus the backing of our trusted network. If you need additional support, our team is here to help you interpret your results, use the tools effectively and apply them in your business.
Kickstart your growth journey
Forget the guesswork and start executing with smarter decision making. Unlock the resources you need to grow fast and effectively with TPOS™. Explore our packages to get started.